Well what a day!!
The crux of the story is that our rental was well and truly cocked up and it took over 5 hours to resolve the problem.
Order of events:
July: I book car rental with hand controls through Expedia
Sat 22nd September: I try to call rental company to confirm hand controls but no answer so leave message.
Sunday 23rd September: I try to call twice more but no one answers the phone
Monday 24th ~12pm: arrive at car rental office to pick up car and there are no records of request for hand controls
~12:30 told a car will arrive shortly with adaptations but it’s an SUV
~1pm told we actually need to go to the airport to pick up the adapted car
~1:30pm get driven to airport via our Airbnb to pick up luggage and check out.
~2pm arrive at airport at see our car, only to discover there is no steering ball.
~2:30pm I completely lose my shit and demand to see a manager.
- 3pm told manager is on his way
4:pm told manager is on his way again
4:30pm still no sign of manager or anyone to add steering ball
4:45pm manager rolls up and suggests we wait whilst the car is driven to depot and steering ball installed.
4:46pm I insist that we all go to the depot so we can drive off once adaptations are fitted -manager gives some bullshit about insurance prohibiting us to go.
4:50pm I insist we go and manager caves
5pm arrive at depot where steering ball is installed.
~5:10pm meet Howard,’ a guy from the top’, who offers a major discount on price and apologises perfusely.
5:15pm I get Howard to agree to throw in a satnav too.
5:20pm huge storm begins as we pull away from depot to collect free satnav.
5:30pm finally set off for Banff with less than 2 hours of daylight left.
On a positive note, we ended up with a new suv 4x4 luxurious (heated seats) car, costing roughly £300 for the whole trip. Oh and a free satnav! Instead we would have had a small hatchback costing about £800. We also got to drive past the Rockies during sunset 😊
Here’s me driving: (#Ilookhorrendous!)